Sorry, this thing does what again?
Technology is changing our worlds rapidly, and often in ways we aren't able to keep up with.
I was reminded of this at my local grocery store / dry cleaner / post office/ portrait studio /clothing store / pharmacy / gym / medical clinic conglomerate a couple of weeks ago. (They're really going for one-stop shopping, folks.) It's got a big bank of checkouts, but it also has 8 self-scan checkouts. I always use these, partly because the checkout process is so damned boring I'd rather be doing it myself.
As I waited my turn, I noticed a woman in front of me. She was about my age or a little older - but not much. I watched as she took item after item out of her cart and randomly rolled it around on the scanner, over and over, until the scanner went "beep!", and then put the item in a bag.
After a minute I realized something: she had no idea she was supposed to be looking for a bar code to scan. She was just rolling items around until something beeped.
How could somebody use a self-scan checkout and have no idea what it is supposed to scan?
Technology had offered her a new option, and she was using it without understanding it at all.
I bet we do that a lot these days. Wonder what I'm using wrong.